Ticket Priority:
~Low: Has minimal impact to work (25%). Will likely be addressed within a week or so. (Ex. Need larger display monitor).
~Medium: Has some work impact (50%). Will likely be addressed within two days. (Ex. Need access to data analytics application).
~High: Has significant individual work impact (75%), meaning you or another single employee cannot work. Will likely be addressed within an hour, during work hours.
~Urgent: Has significant team-wide work impact (100%), meaning multiple employees are unable to work. Will be addressed immediately, 24/7. For outages and emergencies only.
~Low: Has minimal impact to work (25%). Will likely be addressed within a week or so. (Ex. Need larger display monitor).
~Medium: Has some work impact (50%). Will likely be addressed within two days. (Ex. Need access to data analytics application).
~High: Has significant individual work impact (75%), meaning you or another single employee cannot work. Will likely be addressed within an hour, during work hours.
~Urgent: Has significant team-wide work impact (100%), meaning multiple employees are unable to work. Will be addressed immediately, 24/7. For outages and emergencies only.
