When you enter in a new help desk ticket through the portal, you have a few options of categories to choose from. Here is a cheat-sheet to help you navigate them.

 

AV Equipment: This is to help to make sure that meeting rooms are ready for meetings, or even setting up a walk-through of the tech in a meeting room to make sure that you are prepared for your meeting. (Please give IT at least 48 business hours notice before your meeting.)

 

Email: This is for any issues with your email.

 

Employee Termination Request: This is for managers to put in when an employee or intern is leaving. Please note that this is separate from any HR documents.

 

Hardware Request: This is for when someone needs a new device, whether it's new speakers, a headset, mouse, or other hardware.

 

Networking & Connectivity: This is for issues with the zoo's Wifi, VPN, or any issues connecting to share drives.

 

New Employee Request: This is for managers when a new employee enters into the zoo. Please put this in at least 5 business days before the start date if the person does not need zoo-provided tech (computer or cell phone), and at least 10 business days if they do.

 

Other: This is for issues that aren't as common like, calendar issues, distribution list updates, name changes (after HR has approved), and title/signature updates.

 

Password: This is for any password issues like email/computer or PII Cyber Security training.

 

Phone Request: This is for any phone issue, including if an employee needs a cell phone (only managers can enter in a cell phone request).

 

Printer: This is for any issue with a printer.

 

Software Request: This is for any issue or request for Microsoft Suite, Adobe, TRACKS, PMX, Raiser's Edge, etc.